Here’s a breakdown of Freja product ingredients:

Bone Broth Liquids

● Chicken bone broth: Water, meaty chicken bones, onion, carrot, salt, rosemary, thyme, bay leaf and black pepper. Our chicken bones are from responsibly sourced Norwegian chicken (grain-fed, free from hormones and GMOs)
● Beef bone broth: Water, meaty beef bones, onion, carrot, parsnip, leek, salt, parsley, thyme, black pepper and bay leaf. Our beef bones are from responsibly sourced Norwegian beef (grass-fed free from hormones and GMOs)
● Vegan Broth: Water, onion, carrot, leek, parsnip, white cabbage, parsley root, tomato, salt, garlic, thyme, lovage and bay leaf.
● Fish Bone Broth: Water, bones from white fish, onion, carrot, leek, fennel, salt, thyme, bay leaf and white pepper. Our fish bones are from responsibly sourced Norwegian fish (hormone and GMO-free)

Bone Broth Nutrition Powders

● Chicken Bone Broth Protein Powder: Poultry carcasses and bones (100%)*. Free from gluten, dairy, sugar and yeast. *Free range chickens from EU sources.
● Beef Bone Broth Protein Powder: Beef bones (100%)*. Free from gluten, dairy, sugar and yeast. *From grass-fed, pasture raised beef from EU sources.

Collagen Protein Shakes

● Strawberry: Nordic Beef Bone Broth Powder (57%), Coconut Sugar, Freeze Dried Strawberry Powder, Natural Flavouring (Strawberry).
● Chocolate: Nordic Beef Bone Broth Powder (67%), Coconut Sugar, Cocoa Powder, Natural Flavouring (Chocolate).
● Vanilla: Nordic Beef Bone Broth Powder (60%), Coconut Sugar, Natural Flavouring (Vanilla), Madagascan Vanilla Bean Powder.
● Plain: Nordic Beef Bone Broth Powder (67%), Coconut Sugar, Natural Flavouring.

Instant Bone Broth

● Chicken: Chicken Bone Broth Powder (61%)*, Yeast Extract (Yeast Extract, Salt), Tomato Powder, Natural Flavouring, Sea Salt, Olive Oil, Ground Thyme, Garlic Powder, Onion Powder, Ground White Pepper. *Free range chickens from EU sources.
● Beef: Beef Bone Broth Powder (61%*), Yeast Extract (Yeast Extract, Salt), Tomato Powder, Sea Salt, Apple Cider Vinegar Powder, Olive Oil, Ground Black Pepper, Garlic Powder, Ground Bay Leaf, Ground Thyme, Ground Parsley, Ground White Better. *From grass-fed, pasture raised beef from EU sources.
● Chicken Ramen: Chicken Broth (51%)*, Yeast Extract (Yeast Extract, Salt), Dehydrated Tamari, Gluten Free Soy Sauce Powder (Soybeans), Red Miso Powder (Soybeans, Rice, Salt, Water, Koji Starter), Natural Flavourings, Leek Powder, Ground Ginger, Olive Oil, Ground White Pepper, Garlic Extract, Ground Turmeric, Ginger Extract, Onion Extract, Pepper Extract. *Free range chickens from EU sources.
● Beef Pho: Beef Bone Broth Powder (61%)*, Yeast Extract (Yeast Extract, Salt), Red Miso (contains Soybeans, rice, salt, koji starter), Tomato Powder, Apple Cider Vinegar Powder, Olive Oil, Ground Cinnamon, Ground Black Pepper, Ground Fennel, Ground Star Anise, Ginger Extract, Garlic Powder, Ground Clove, Clove Extract, Tarragon Extract. *From grass-fed, pasture raised beef from EU sources

Our natural flavourings come from real food sources like herbs, spices, and fruits, and follow strict UK/EU regulations. They’re simply concentrated extracts to enhance flavour, not ultra-processed additives.

Yes – our entire range of products is both gluten-free and dairy-free.

Our beef broth products are rich in collagen types I and III, while our chicken broth contains type II collagen. Our fish broth contains type I.

Yes, all Freja products are free from ultra-processed ingredients. We use real, recognisable ingredients only. No preservatives, no additives, no fillers - just simple, nourishing food.

No they aren’t.

Norway is among the countries that rank lowest in the world when it comes to antibiotic use. Our chickens are raised antibiotic free. For cattle, antibiotics can only be given in exceptional circumstances, when prescribed by a vet in case of illness. Norwegian regulations for the use of antibiotics set clear requirements that the use of antibiotics for preventive purposes (so-called prophylactic antibiotic use) is forbidden.

Organic certification is not common in Scandinavia (where we produce our broths) because they expect all produce to be of the highest quality with minimal intervention. In Norway, the smaller scale co-operative farms, expansive pastures and colder climate make prime conditions for healthy, well-cared for animals.

When it comes to medicating farmed animals, Norway has some of the strictest regulations in the world, with the lowest use of antibiotics versus any other country. Our grass-fed cows and free-range chickens are never given unnecessary antibiotics to prevent diseases, and it’s forbidden to use hormonal growth-promoting drugs.

Many of our ingredients are sourced from Scandinavia, where animal welfare standards are among the highest in the world. In colder months, animals are typically housed in well-insulated barns, and when indoors, chickens are given more space per square metre than anywhere else in the EU.

● Our Classic Bone Broths are made using chicken and grass-fed beef sourced from small, cooperative farms in Norway.
● Our Bone Broth Protein powder and Collagen Protein Shakes are made from Nordic bones raised without the use of hormones or GMO feed.
● Our Instant Bone Broths use EU-sourced bones from farms that meet strict animal welfare standards.

Bone broth is made using a by-product of the farming industry - the bones. By using them to make broth, we are helping to support a more sustainable food system. We only work with trusted suppliers who meet our high standards for animal welfare, traceability, and ingredient integrity.

Freja’s liquid bone broths begin with high-welfare beef or chicken bones, first roasted in a hot oven to deepen the flavour. We then slow-simmer them with vegetables and herbs for up to 24 hours to extract collagen, amino acids, and minerals. Once cooked, the broth is defatted and strained into a clear, savoury liquid.

All our powders, whether Instant, Protein, or Shake, start with real bone broth, gently dehydrated to preserve the full nutritional profile, then ground into a fine, versatile powder.

Our Classic Chicken Bone Broth is ‘free to go’, which is the Norwegian equivalent of ‘free range’. However, our other Chicken products are free range.

Our packaging is designed with sustainability in mind:
● Classic Bone Broth cartons are BPA-free and made from 90% renewable materials - FSC-certified paperboard, aluminium, and polyethylene. They’re 100% recyclable at major retailers. The plastic lid isn’t recyclable at home.
● Instant Bone Broth sachets aren’t currently recyclable, but the outer cardboard box can be flattened and recycled with household paper waste.
● Collagen Protein Shakes and Bone Broth Protein pouches can be recycled at large supermarkets.

Deliveries

We offer shipping throughout the UK Mainland and Northern Ireland, Scottish Islands and Highlands, Channels Islands and the Isle of Man.
Our partner carriers are DPD and Evri.
We offer standard delivery (3 to 5 working days) and next-day delivery, provided orders are received by 2pm Monday to Friday (excluding Public Holidays).
In some areas, DPD will attempt to deliver on a Saturday. For any orders received after this time, they will be dispatched the following working day.

● For orders to the UK Mainland: anything under £30 (excluding delivery costs) will be £3.99 for standard delivery and £6.99 for next day delivery*.
● Any orders over £30 (excluding delivery costs) will be free standard delivery and £6.99 for next day delivery* provided they are to the UK Mainland.
● For orders outside UK mainland (Scottish Highlands & Islands, Channel Island, Northern Ireland and Isle of Man) will be £8.99 for next day delivery*.
● For anything outside of the UK Mainland (Scottish Highlands & Islands, Channel Islands, Northern Ireland, and Isle of Man), orders over £30 will still carry a delivery charge of £6.99*.

* Provided orders received by 2pm Monday to Friday (excludes Public Holidays).

Returns
If you want to return your items, please use the help centre or contact our team at: hello@frejafoods.com. To be able to get a refund, all products must be unused and in the same condition that you received them. All individual packs must remain unopened and unused. Following the return of items in good condition, we’ll refund all returned items up to 28 days from the date of delivery. We won’t accept any returns without prior authorisation.

We deliver across the UK Mainland, Northern Ireland, Scottish Highlands & Islands, Channel Islands, and the Isle of Man.

We mainly ship with DPD, as they offer reliable delivery and helpful tracking features, including a 1-hour delivery slot on the day your order is due to arrive.
If your location or order type requires a different courier, we’ll always aim to choose the most reliable option available.

We're currently redesigning our subscription portal to make it easier for our customers to manage their subscriptions independently. In the meantime, for anything subscription related - including cancelling, reactivating, delaying, adding or removing items, or editing your frequency - just drop us an email at hello@frejafoods.com.

We're currently redesigning our subscription portal to make it easier for our customers to manage their subscriptions independently. In the meantime, for anything subscription related - including cancelling, reactivating, delaying, adding or removing items, or editing your frequency - just drop us an email at hello@frejafoods.com.

We're currently redesigning our subscription portal to make it easier for our customers to manage their subscriptions independently. In the meantime, for anything subscription related - including cancelling, reactivating, delaying, adding or removing items, or editing your frequency - just drop us an email at hello@frejafoods.com.

If your order hasn’t been dispatched yet, we’ll do our best to help - whether you need to make a change, cancel the order, or update the delivery address. Just email us as soon as possible at hello@frejafoods.com.

If you’ve already received a dispatch confirmation email, please still get in touch. We may be able to recall the parcel or request a redirection with the courier - it may add a day or two to the delivery time.

If you’ve received the wrong product, or something’s missing, just email us at hello@frejafoods.com. A photo is helpful if you received the wrong item. We’ll look into it straight away and arrange for the correct item(s) to be sent out as soon as possible.

Here are a few steps you can take to help locate your parcel:

● Check the Tracking Information: Start by clicking on the tracking link sent to your email. It will show the delivery status, time and a photo of where the parcel was left.
● Look Around Your Property: Parcels are sometimes placed in less obvious spots - check areas like a back porch, near a garage, behind a gate, or along the side of your home.
● Ask Your Neighbours: If you still don’t see it, it’s worth checking with your neighbours. It’s not unusual for a parcel to be accepted by someone nearby.
● Contact Us: If the parcel is still missing, please get in touch at hello@frejafoods.com. When you do, include your full delivery address so we can look into it and help resolve the issue.

If any items are damaged, please contact us at hello@frejafoods.com. To help us resolve the issue quickly, please include:

● A brief description of the damage
● The product and quantity affected
● Photos clearly showing all damaged items

Once we have this information, we’ll arrange for replacements to be sent out to you as soon as possible.

We accept Apple Pay, Shop Pay, PayPal, Google Pay and all major credit/debit cards.

Once your refund has been processed, allow up to 5 working days for the funds to reach your account.

There are a few common reasons a discount code might not apply:

● It may be for first-time customers only
● Your basket might not meet the minimum spend (e.g. £40)
● The code may only apply to one-time purchases, not subscriptions
● It might be restricted to certain products or collections

Please also double-check you’ve entered the code exactly as shown - no extra spaces and all in capital letters.
Each code has its own terms, which should be listed wherever the offer was shared. If you’re still unsure or need help, just reach out to us at hello@frejafoods.com and we’ll be happy to take a look.

Some of our discount codes can’t be used with subscription products, as these are already offered at a reduced rate. For that reason, we’re not able to apply additional discounts. Thank you for your understanding.