FAQs
Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email at hello@frejafoods.com.
General
● Our Classic Bone Broth liquid cartons are best sipped warm from a mug - simple and nourishing.
● Our Instant Bone Broths are great for a savoury drink on the go, or used in place of stock cubes in soups, stews, risottos and sauces.
● Our Bone Broth Protein powder can be added to meals or smoothies for a neutral boost of collagen and protein.
● Our Collagen Protein Shakes are subtly sweet and can be sipped on their own, blended into smoothies, or stirred into coffee for an easy, nourishing drink.
Ingredients
Here’s a breakdown of Freja product ingredients:
Bone Broth Liquids
● Chicken bone broth: Water, meaty chicken bones, onion, carrot, salt, rosemary, thyme, bay leaf and black pepper.
Our chicken bones are from responsibly sourced Norwegian chicken (grain-fed, free from hormones and GMOs)
● Beef bone broth: Water, meaty beef bones, onion, carrot, parsnip, leek, salt, parsley, thyme, black pepper and bay leaf. Our beef bones are from responsibly sourced Norwegian beef (grass-fed free from hormones and GMOs)
● Vegan Broth: Water, onion, carrot, leek, parsnip, white cabbage, parsley root, tomato, salt, garlic, thyme, lovage and bay leaf.
● Fish Bone Broth: Water, bones from white fish, onion, carrot, leek, fennel, salt, thyme, bay leaf and white pepper. Our fish bones are from responsibly sourced Norwegian fish (hormone and GMO-free)
Bone Broth Nutrition Powders
● Chicken Bone Broth Protein Powder: Poultry carcasses and bones (100%)*. Free from gluten, dairy, sugar and yeast. *Free range chickens from EU sources.
● Beef Bone Broth Protein Powder: Beef bones (100%)*. Free from gluten, dairy, sugar and yeast. *From grass-fed, pasture raised beef from EU sources.
Collagen Protein Shakes
● Strawberry: Nordic Beef Bone Broth Powder (57%), Coconut Sugar, Freeze Dried Strawberry Powder, Natural Flavouring (Strawberry).
● Chocolate: Nordic Beef Bone Broth Powder (67%), Coconut Sugar, Cocoa Powder, Natural Flavouring (Chocolate).
● Vanilla: Nordic Beef Bone Broth Powder (60%), Coconut Sugar, Natural Flavouring (Vanilla), Madagascan Vanilla Bean Powder.
● Plain: Nordic Beef Bone Broth Powder (67%), Coconut Sugar, Natural Flavouring.
Instant Bone Broth
● Chicken: Chicken Bone Broth Powder (61%)*, Yeast Extract (Yeast Extract, Salt), Tomato Powder, Natural Flavouring, Sea Salt, Olive Oil, Ground Thyme, Garlic Powder, Onion Powder, Ground White Pepper. *Free range chickens from EU sources.
● Beef: Beef Bone Broth Powder (61%*), Yeast Extract (Yeast Extract, Salt), Tomato Powder, Sea Salt, Apple Cider Vinegar Powder, Olive Oil, Ground Black Pepper, Garlic Powder, Ground Bay Leaf, Ground Thyme, Ground Parsley, Ground White Better. *From grass-fed, pasture raised beef from EU sources.
● Chicken Ramen: Chicken Broth (51%)*, Yeast Extract (Yeast Extract, Salt), Dehydrated Tamari, Gluten Free Soy Sauce Powder (Soybeans), Red Miso Powder (Soybeans, Rice, Salt, Water, Koji Starter), Natural Flavourings, Leek Powder, Ground Ginger, Olive Oil, Ground White Pepper, Garlic Extract, Ground Turmeric, Ginger Extract, Onion Extract, Pepper Extract. *Free range chickens from EU sources.
● Beef Pho: Beef Bone Broth Powder (61%)*, Yeast Extract (Yeast Extract, Salt), Red Miso (contains Soybeans, rice, salt, koji starter), Tomato Powder, Apple Cider Vinegar Powder, Olive Oil, Ground Cinnamon, Ground Black Pepper, Ground Fennel, Ground Star Anise, Ginger Extract, Garlic Powder, Ground Clove, Clove Extract, Tarragon Extract. *From grass-fed, pasture raised beef from EU sources
Sourcing & packaging
Organic certification is not common in Scandinavia (where we produce our broths) because they expect all produce to be of the highest quality with minimal intervention. In Norway, the smaller scale co-operative farms, expansive pastures and colder climate make prime conditions for healthy, well-cared for animals.
When it comes to medicating farmed animals, Norway has some of the strictest regulations in the world, with the lowest use of antibiotics versus any other country. Our grass-fed cows and free-range chickens are never given unnecessary antibiotics to prevent diseases, and it’s forbidden to use hormonal growth-promoting drugs.
Delivery & returns
Deliveries
We offer shipping throughout the UK Mainland and Northern Ireland, Scottish Islands and Highlands, Channels Islands and the Isle of Man.
Our partner carriers are DPD and Evri.
We offer standard delivery (3 to 5 working days) and next-day delivery, provided orders are received by 2pm Monday to Friday (excluding Public Holidays).
In some areas, DPD will attempt to deliver on a Saturday. For any orders received after this time, they will be dispatched the following working day.
● For orders to the UK Mainland: anything under £30 (excluding delivery costs) will be £3.99 for standard delivery and £6.99 for next day delivery*.
● Any orders over £30 (excluding delivery costs) will be free standard delivery and £6.99 for next day delivery* provided they are to the UK Mainland.
● For orders outside UK mainland (Scottish Highlands & Islands, Channel Island, Northern Ireland and Isle of Man) will be £8.99 for next day delivery*.
● For anything outside of the UK Mainland (Scottish Highlands & Islands, Channel Islands, Northern Ireland, and Isle of Man), orders over £30 will still carry a delivery charge of £6.99*.
* Provided orders received by 2pm Monday to Friday (excludes Public Holidays).
Returns
If you want to return your items, please use the help centre or contact our team at: hello@frejafoods.com.
To be able to get a refund, all products must be unused and in the same condition that you received them. All individual packs must remain unopened and unused.
Following the return of items in good condition, we’ll refund all returned items up to 28 days from the date of delivery.
We won’t accept any returns without prior authorisation.
Subscriptions
We're currently redesigning our subscription portal to make it easier for our customers to manage their subscriptions independently. In the meantime, for anything subscription related - including cancelling, reactivating, delaying, adding or removing items, or editing your frequency - just drop us an email at hello@frejafoods.com.
Order queries
If your order hasn’t been dispatched yet, we’ll do our best to help - whether you need to make a change, cancel the order, or update the delivery address. Just email us as soon as possible at hello@frejafoods.com.
If you’ve already received a dispatch confirmation email, please still get in touch. We may be able to recall the parcel or request a redirection with the courier - it may add a day or two to the delivery time.
Payment
We accept Apple Pay, Shop Pay, PayPal, Google Pay and all major credit/debit cards.
Discount codes
There are a few common reasons a discount code might not apply:
● It may be for first-time customers only
● Your basket might not meet the minimum spend (e.g. £40)
● The code may only apply to one-time purchases, not subscriptions
● It might be restricted to certain products or collections
Please also double-check you’ve entered the code exactly as shown - no extra spaces and all in capital letters.
Each code has its own terms, which should be listed wherever the offer was shared. If you’re still unsure or need help, just reach out to us at hello@frejafoods.com and we’ll be happy to take a look.