FAQs
Below are some of the most common questions our customers have asked us! If you don't find what you're looking for, please send us an email at hello@frejafoods.com
General
Our Classic Bone Broth liquid cartons are best sipped warm from a mug - simple and nourishing. Our Instant Broths are great for a savoury drink on the go, or used in place of stock cubes in soups, stews, risottos and sauces. Our Bone Broth Protein powder can be added to meals or smoothies for a neutral boost of collagen and protein. Our Collagen Protein Shakes are subtly sweet and can be sipped on their own, blended into smoothies, or stirred into coffee for an easy, nourishing drink.
There’s no strict rule - just find what fits around your routine. Here’s a guide based on how our customers enjoy it:
When to have it
- Morning: A nourishing start to the day
- Afternoon: A satisfying alternative to snacks
- Evening: A calming addition to your wind-down routine
How much to have
- General daily use: 1–2 servings
- Fasting routines: Up to 6 servings
- Regular use for daily nourishment: 2–4 servings
- As part of a beauty or fitness routine: At least 2 servings per day
The key is consistency. Whether you sip, shake or stir, try to make Freja part of your daily rhythm.
And as always, speak to a healthcare professional before making major dietary changes.
You’ll find Freja in-store at Tesco, Waitrose, Whole Foods, Holland & Barrett, Booths, WellEasy, and Selfridges. We’re also available online via Amazon and Ocado, or you can shop directly with us at frejafoods.com.
To find your nearest stockist, just head to our store locator: 📍frejafoods.com/pages/where-to-buy
Our bone broth is 100% free of preservatives and artificial additives, with a shelf-life of up to 24 months.
We achieve this shelf-life by using a specific heating and packing process. Once the simmering process is complete, the broth is heated to a higher temperature for a short period of time (30 to 60 seconds), before it’s cooled back down and poured straight into the cartons in an airtight, aseptic environment.
You can also freeze our liquid broths for up to 6 months if you don’t get through them before the best before date.
Yes! In fact, it shows that it’s good quality. The jiggly stuff is actually collagen, which shows up when properly made bone broths are cooled in the fridge. Once warmed up, it becomes a delicious, silky smooth consistency again.
The key difference is in how long it’s simmered. While bone broth is simmered for as long as 24 hours to extract as many nutrients as possible, stock is made purely for flavour, simmered for just enough time to make a delicious-tasting liquid used in cooking. Making meals with bone broth (or sipping it straight-up) is not only delicious, it’s more nourishing, too.
For any specific medical concerns, please consult your doctor. However bone broth is a source of glycine, an amino acid which plays an essential role in liver function, crucial for processing and removing excess cholesterol from the body.
We’re not medical professionals, so it’s always best to speak to your doctor before making any dietary changes - especially during pregnancy.
That said, many expectant mums choose to include bone broth as part of a nourishing routine. Bone broth is a natural source of protein, collagen, and amino acids like glycine and proline, as well as minerals such as calcium and magnesium. These nutrients can help to support hydration, digestion, bone maintenance and muscle function - areas that are often top of mind during pregnancy.
Glycine and gelatin, in particular, may help support digestive comfort, while collagen plays a role in skin elasticity and connective tissue formation.
All Freja broths are made from non-GMO, pasture-raised bones with no additives - just simple, real-food ingredients. Salt levels vary slightly across products, so it’s worth checking the label if you’re monitoring your intake.
We give Freja to our own children to help support their nutritional intake, and they love it! It’s a natural, nutrient-rich food, made only with ingredients you’d find in your own kitchen.
That said, some of our products do contain salt, so it’s worth bearing that in mind for little ones. We’re not medical professionals, so if you're making changes to a child’s diet, it’s always best to check with your doctor or health visitor first.
Ingredients
Here’s a breakdown of Freja product ingredients:
Bone Broth Liquids
Chicken bone broth: Water, meaty chicken bones, onion, carrot, salt, rosemary, thyme, bay leaf and black pepper.
Our chicken bones are from responsibly sourced Norwegian chicken (grain-fed, free from hormones and GMOs)
Beef bone broth: Water, meaty beef bones, onion, carrot, parsnip, leek, salt, parsley, thyme, black pepper and bay leaf. Our beef bones are from responsibly sourced Norwegian beef (grass-fed free from hormones and GMOs)
Vegan Broth: Water, onion, carrot, leek, parsnip, white cabbage, parsley root, tomato, salt, garlic, thyme, lovage and bay leaf.
Fish Bone Broth: Water, bones from white fish, onion, carrot, leek, fennel, salt, thyme, bay leaf and white pepper. Our fish bones are from responsibly sourced Norwegian fish (hormone and GMO-free)
Bone Broth Protein Powders
Chicken Bone Broth Protein Powder: Poultry carcasses and bones (100%)*. Free from gluten, dairy, sugar and yeast. *Free range chickens from EU sources.
Beef Bone Broth Protein Powder: Beef bones (100%)*. Free from gluten, dairy, sugar and yeast. *From grass-fed, pasture raised beef from EU sources.
Bone Broth Shakes
Strawberry: Nordic Beef Bone Broth Powder (57%), Coconut Sugar, Freeze Dried Strawberry Powder, Natural Flavouring (Strawberry).
Chocolate: Nordic Beef Bone Broth Powder (67%), Coconut Sugar, Cocoa Powder, Natural Flavouring (Chocolate).
Vanilla: Nordic Beef Bone Broth Powder (60%), Coconut Sugar, Natural Flavouring (Vanilla), Madagascan Vanilla Bean Powder.
Plain: Nordic Beef Bone Broth Powder (67%), Coconut Sugar, Natural Flavouring.
Instant Bone Broth
Chicken: Chicken Bone Broth Powder (61%)*, Yeast Extract (Yeast Extract, Salt), Tomato Powder, Natural Flavouring, Sea Salt, Olive Oil, Ground Thyme, Garlic Powder, Onion Powder, Ground White Pepper. *Free range chickens from EU sources.
Beef: Beef Bone Broth Powder (61%*), Yeast Extract (Yeast Extract, Salt), Tomato Powder, Sea Salt, Apple Cider Vinegar Powder, Olive Oil, Ground Black Pepper, Garlic Powder, Ground Bay Leaf, Ground Thyme, Ground Parsley, Ground White Better. *From grass-fed, pasture raised beef from EU sources.
Pho & Ramen Instant Bone Broth
Chicken Ramen Instant Bone Broth: Chicken Broth (51%)*, Yeast Extract (Yeast Extract, Salt), Dehydrated Tamari, Gluten Free Soy Sauce Powder (Soybeans), Red Miso Powder (Soybeans, Rice, Salt, Water, Koji Starter), Natural Flavourings, Leek Powder, Ground Ginger, Olive Oil, Ground White Pepper, Garlic Extract, Ground Turmeric, Ginger Extract, Onion Extract, Pepper Extract. *Free range chickens from EU sources.
Beef Pho Instant Bone Broth: Beef Bone Broth Powder (61%)*, Yeast Extract (Yeast Extract, Salt), Red Miso (contains Soybeans, rice, salt, koji starter), Tomato Powder, Apple Cider Vinegar Powder, Olive Oil, Ground Cinnamon, Ground Black Pepper, Ground Fennel, Ground Star Anise, Ginger Extract, Garlic Powder, Ground Clove, Clove Extract, Tarragon Extract. *From grass-fed, pasture raised beef from EU sources
Our natural flavourings come from real food sources like herbs, spices, and fruits, and follow strict UK/EU regulations. They’re simply concentrated extracts to enhance flavour, not ultra-processed additives.
Sourcing & packaging
Organic certification is not common in Scandinavia (where we produce our broths) because they expect all produce to be of the highest quality with minimal intervention. In Norway, the smaller scale co-operative farms, expansive pastures and colder climate make prime conditions for healthy, well-cared for animals. When it comes to medicating farmed animals, Norway has some of the strictest regulations in the world, with the lowest use of antibiotics versus any other country. Our grass-fed cows and free-range chickens are never given unnecessary antibiotics to prevent diseases, and it’s forbidden to use hormonal growth-promoting drugs.
Many of our ingredients are sourced from Scandinavia, where animal welfare standards are among the highest in the world. In colder months, animals are typically housed in well-insulated barns, and when indoors, chickens are given more space per square metre than anywhere else in the EU.
- Our liquid bone broths are made using chicken and grass-fed beef sourced from small, cooperative farms in Norway.
- Our Bone Broth Protein powder and Collagen Protein Shakes are made from Nordic bones raised without the use of hormones or GMO feed.
- Our Instant Bone Broths use EU-sourced bones from farms that meet strict animal welfare standards.
Bone broth is made using a by-product of the farming industry - the bones. By using them to make broth, we are helping to support a more sustainable food system. We only work with trusted suppliers who meet our high standards for animal welfare, traceability, and ingredient integrity.
Freja’s liquid bone broths begin with high-welfare beef or chicken bones, first roasted in a hot oven to deepen the flavour. We then slow-simmer them with vegetables and herbs for up to 24 hours to extract collagen, amino acids, and minerals. Once cooked, the broth is defatted and strained into a clear, savoury liquid.
All our powders, whether Instant, Protein, or Shake, start with real bone broth, gently dehydrated to preserve the full nutritional profile, then ground into a fine, versatile powder.
Delivery & returns
Deliveries
We offer shipping throughout the UK Mainland and Northern Ireland, Scottish Islands and Highlands, Channels Islands and the Isle of Man.
Our partner carriers are DPD and Evri.
We offer standard delivery (3 to 5 working days) and next-day delivery, provided orders are received by 2pm Monday to Friday (excluding Public Holidays).
In some areas, DPD will attempt to deliver on a Saturday. For any orders received after this time, they will be dispatched the following working day.
- For orders to the UK Mainland: anything under £30 (excluding delivery costs) will be £3.99 for standard delivery and £6.99 for next day delivery*.
- Any orders over £30 (excluding delivery costs) will be free standard delivery and £6.99 for next day delivery* provided they are to the UK Mainland.
- For orders outside UK mainland (Scottish Highlands & Islands, Channel Island, Northern Ireland and Isle of Man) will be £8.99 for next day delivery*.
- For anything outside of the UK Mainland (Scottish Highlands & Islands, Channel Islands, Northern Ireland, and Isle of Man), orders over £30 will still carry a delivery charge of £6.99*.
*Provided orders received by 2pm Monday to Friday (excludes Public Holidays)
Returns
'If you want to return your items, please use the help centre or contact our team at: hello@frejafoods.com. We can send you a link to generate a returns label or QR code.
To be able to get a refund, all products must be unused and in the same condition that you received them. All individual packs must remain unopened and unused. Individual packs can’t be returned on their own, but let us know if you had any problems with your order and we’ll do our best to resolve it for you.
You’ll be responsible for covering the cost of the return. Unless there’s a problem with the item – read clause 10 of our Terms of Sale Policy if that’s the case.
Following the return of items in good condition, we’ll refund all returned items up to 28 days from the date of delivery.
We won’t accept any returns without prior authorisation.
We deliver across the UK Mainland, Northern Ireland, Scottish Highlands & Islands, Channel Islands, and the Isle of Man.
Subscriptions
We're currently redesigning our subscription portal to make it easier for our customers to manage their subscriptions independently. In the meantime, for anything subscription related - including cancelling, reactivating, delaying, adding or removing items, or editing your frequency - just drop us an email at hello@frejafoods.com.
We're currently redesigning our subscription portal to make it easier for our customers to manage their subscriptions independently. In the meantime, for anything subscription related - including cancelling, reactivating, delaying, adding or removing items, or editing your frequency - just drop us an email at hello@frejafoods.com.
Order queries
If your order hasn’t been dispatched yet, we’ll do our best to help - whether you need to make a change, cancel the order, or update the delivery address. Just email us as soon as possible at hello@frejafoods.com. If you’ve already received a dispatch confirmation email, please still get in touch. We may be able to recall the parcel or request a redirection with the courier - it may add a day or two to the delivery time. Once your parcel arrives, if there’s anything you’d like to return, we’ll be happy to help.
Payment
We accept Apple Pay, Shop Pay, PayPal, Google Pay and all major credit/debit cards.
Discount codes
There are a few common reasons a discount code might not apply: It may be for first-time customers only Your basket might not meet the minimum spend (e.g. £40) The code may only apply to one-time purchases, not subscriptions It might be restricted to certain products or collections Please also double-check you’ve entered the code exactly as shown - no extra spaces and all in capital letters. Each code has its own terms, which should be listed wherever the offer was shared. If you’re still unsure or need help, just reach out to us at hello@frejafoods.com and we’ll be happy to take a look.
